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Privacy Policy

Last updated: 7 April 2026

This policy explains how we handle personal data for visitors and customers of Dakshinfoods (the "site"). It is provided for transparency and is not legal advice. If you need certainty for your situation, speak to a qualified professional.

Who is responsible?

The data controller for personal data processed through this site is Dakshinfoods, operating in Ireland. For privacy-related requests, use our feedback form or the contact details you already have from your orders.

What data we collect

Depending on how you use the site, we may process:

  • Account and order data — name, email, delivery address, and payment references when you place an order. Card details are handled by our payment provider (Stripe); we do not store full card numbers on our servers.
  • Messages you send us — for example feedback, support questions, or emails sent via forms.
  • Technical and usage data — such as browser type, approximate location, pages viewed, and events, when you use the site or when optional analytics are enabled (see our Cookie Policy).

Why we use your data

We use personal data to:

  • Take payment, fulfil orders, and communicate about delivery or your purchase.
  • Respond to feedback and support requests.
  • Improve the site and our products, where we have a lawful basis (including consent for non-essential analytics).
  • Meet legal, accounting, or regulatory obligations where applicable.

Where GDPR / UK GDPR applies, we rely on appropriate bases such as: performance of a contract (orders), legitimate interests (running and securing the site, limited analytics where allowed), consent (optional analytics cookies), and legal obligation where required.

Who we share data with

We use trusted processors where needed to run the business, including for example:

  • Stripe — payment processing.
  • Resend (or similar) — transactional email where configured.
  • PostHog — product analytics when you accept analytics cookies.
  • Hosting and infrastructure — e.g. Netlify or other providers that host the site and process requests.

These providers process data under contracts and only as needed to provide their services.

How long we keep data

We keep information only as long as needed for the purposes above — for example order records for accounting and customer support, and shorter periods for analytics according to provider settings. When data is no longer needed, we delete or anonymise it where possible.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and where we rely on consent, to withdraw it at any time. You may also lodge a complaint with a supervisory authority (in Ireland, the Data Protection Commission).

To exercise your rights, contact us via the feedback page with enough detail for us to identify your request.

International transfers

Some providers may process data outside the EEA. Where that happens, we rely on appropriate safeguards (such as standard contractual clauses) as required by applicable law.

Children

The site is not directed at children. If you believe we have collected data from a child, please contact us and we will take appropriate steps.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you acknowledge the updated policy where required by law.